Masternaut keeps bikers on the road
Bikers Legal Defence, the largest motorcycle hire and accident management specialist in the UK, has invested in a web-based vehicle navigation and tracking service from Masternaut. Using satellite technology to track the position of delivery vehicles Bikers Legal Defence has improved customer service, increased operating efficiencies and reduced ‘on road’ costs.
Bikers Legal Defence provide a ‘one stop shop’ for all motorcycle, moped and scooter post accident service requests including bike and riding kit hire, collection, storage and repair of damaged bikes, and replacement purchase facilities and financing. Bikers Legal Defence is instructed by some of the UK’s leading motorcycle insurance companies, legal expense insurers, accident management companies and solicitors in respect of both defendant and claimant referrals.
“We chose the Masternaut solution as it was the best for our requirements,” said Stuart Dobson, Operations Director: Workshop and Fleet. “It interfaced with our Paragon route planning and scheduling software and gave us minute by minute visibility of our mobile operation. Using Masternaut we have been able to improve service levels, increase operational efficiency and reduce costs, in fact the Masternaut system will have paid for itself in the first six months of use.”
The Masternaut vehicle tracking service uses GPS technology to establish the exact position of each of the Bikers Legal Defence nationwide fleet of delivery / collection vehicles and GPRS for high speed communications. This positional information, accessed by Bikers Legal Defence via a secure web interface, is displayed using online street mapping for real world context.
In addition to real time monitoring of vehicle movements Bikers Legal Defence also uses the reports produced by Masternaut to refine their job scheduling. Service requests logged by the First Response Team are entered into the Paragon route planning and scheduling software to produce a daily work schedule for each vehicle based on the position of each of the collections / deliveries. By feeding back information from the tracking system, such as journey times, distances and road specific information Bikers Legal Defence can improve the data on which scheduling decisions are made.
“We offer a two time slot for deliveries and collections, however using Masternaut to monitor individual schedules we can hone this, keeping our customers up to date if they call us and even sending text message alerts prior to arrival,” continued Stuart Dobson. “Masternaut also allows us to dynamically manage the fleet; we can allocate the nearest resource, prioritise jobs and respond to ad hoc requests. This has led to a reduction in operational costs, improved health and safety monitoring for the mobile workforce and enhanced vehicle security.”
Masternaut, Priory Park, Great North Road, Aberford, LEEDS LS25 3DF
Telephone: 0113 2814000
Fax: 0113 2814009
e-mail: info@masternaut.co.uk
Website: www.masternaut.co.uk