UK Power Networks provides rapid response with Masternaut vehicle tracking
Leeds, UK, 23 June 2011 – UK Power Networks has boosted customer response and improved operational efficiencies with Masternaut vehicle tracking. The system helps with managing its field staff resources and fleet of 1,500 vehicles. With the web-based system, UK Power Networks can ensure high quality of service to the eight million homes and businesses it serves in London, the South East and East of England.
Colin Barden, Head of Network Operations South East at UK Power Networks, said: “Masternaut allows us to be very responsive to our customers’ needs. We use it to dispatch the nearest applicable resource to deal with any incident ranging from a power cut to emergencies such as collisions with street lights. The system identifies each member of our extensive field staff team and where they are in relation to the incident. We may need an engineer or a cable jointer and with the system we can locate precisely who we need on screen and get them onsite in the shortest possible and safest time.”
He also recognised the efficiencies and savings gained since installing the system.
“Masternaut is part of our toolkit for improving efficiencies and it has significantly reduced operating costs in terms of administration, fuel consumption and better utilisation of vehicles. We have even been able to identify and release underutilised vehicles because the system monitors and records vehicle usage. Being able to locate the nearest resource also reduces road miles and associated fuel consumption and CO2 emissions,” he said.
UK Power Networks is Britain’s largest power network serving an area of 29,165 square kilometres, from The Wash in the East to the River Arun on the South Coast. It is a distribution company that operates and maintains the networks that deliver electricity using 170,000 kilometres of underground cables and overhead lines, and more than 130,000 substations. The company is owned by the Cheung Kong Group (CKG), which has extensive experience of operating regulated infrastructure operations around the world.
About Masternaut
Masternaut designs and delivers innovative solutions for managing the mobile workforce that enable customers and partners to achieve evolutionary step-changes in their performance and service delivery. Formed through the combination of established telematics providers, Cybit and Masternaut, the new Masternaut boasts the broadest range of telematics products, services and R&D capability in Europe. Individually, the companies represented some of the fastest-growing private technology firms in Europe. In 2010, Cybit was ranked 13th in the Sunday Times International Fast Track, having achieved more than 150% growth in sales during 2007-2010; whilst Masternaut has featured in the 2007, 2008 and 2009 Sunday Times (UK) Tech Track 100, and was also recognised on the Deloitte Fast 500 EMEA in 2009. Masternaut is headquartered in Leeds and has more than 500 employees and 10,000 customers across Europe.
Masternaut, Priory Park, Great North Road, Aberford, LEEDS LS25 3DF
Telephone: 0113 2814000
Fax: 0113 2814009
e-mail: info@masternaut.co.uk
Website: www.masternaut.co.uk