The role of a Customer Support Agent within Masternaut is key to our long term customer satisfaction and ongoing quality initiatives. The role is key to minimising in-life issues, identifying engineering, system and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose.
We are looking for a Senior Java Developer to help shape and drive the future of R&D and
our products. This role will suit a keen developer wanting to work within an exciting and
evolving environment producing Enterprise Grade applications and solutions.
We are looking for an impactful and energetic Project Manager to drive our innovations to reality.
This is an opportunity to take a prominent role, tasked at getting it done. The Marketing, Product and Strategy function is committed to delivering the strategic direction, go-to-market approach and solutions required to drive commercial growth.
We are looking for an enthusiastic, confident and dynamic individual to join our Customer
experience Specialist team. In this customer-facing role you will be in charge of managing
pilots with prospects, providing proof-of-concept trials and demonstrating the results of
these to the customer.
The customer service team leader role will be to work on the requirements for the UK Customer Service team, however, also implementing and supporting the CS/T&L function as this grows into new territories.
The job holder identifies, manages and supports the Customer Service Team and designated key strategic partnerships and is responsible for driving operational performance, ensuring targets are achieved and that the partnerships are successful.
