How telematics helps businesses become more data-driven
The core value proposition for fleet telematics is simple: you become more data-driven in the management of your mobile workforce in order to improve driver safety, operational efficiency, and ultimately customer satisfaction. As a result of the rapid growth of telematics, mobile workforces have become more transparent and efficient.
This is how it works: Vehicle data is collected from the vehicle’s computer and transmitted to an online management platform that helps you understand how your fleet is performing. The platform reports location, driver behaviour, fuel usage, CO2 emissions and mileage. Better yet, by fully integrating this data with your existing IT systems, you can give your business a single, holistic view of your operations.
Your data is valuable - not just to you
The wealth of data available from your fleet can help you make data-driven decisions for your business. At the same time, you’re dealing with core operations data and the personal data of your employees. Therefore, it is vital to ensure security and compliance with EU regulations.
In recent high-profile data breaches at TalkTalk and Tesco, the Information Commissioner's Office (ICO) has imposed newsworthy penalties. However, these will look like slaps on the wrist once the General Data Protection Regulation (GDPR) comes into force on 25th May 2018.
Firms found to have breached these regulations face a fine of either €20m or 4% of global revenue, whichever is higher. TalkTalk was fined £400,000 by the ICO – but under GDPR would have faced a fine of over £70m. Tesco could have been hit with a bill of £1.94bn.
Protecting sensitive data requires focus and care. When choosing a telematics provider, it is important to make sure that there are safeguards in place to protect your data, and that they enable you to be compliant with EU regulations.
You should be asking any prospective supplier:
- Do you adhere to the following laws for processing personal data?
- UK Data Protection Act 1998
- EU Directive 95/46/EC
- Do you have plans in place to ensure you and your customers are compliant with GDPR regulations?
- What protections have you put in place?
- What security do you have in place to protect data?
- You want to hear about compliance measures like security policies, encryption, data access restrictions, and disaster recovery.
- Do you transfer personal data outside of the European Economic Area?
- Some providers use data centres in the United States
Masternaut does not transfer any data outside of the European Economic Area, as we use two fully controlled, redundant data centres based in Europe. Our data centres meet the highest security standards and provide for disaster recovery. We protect data with a wide range of measures:
- Technical/cyber defences, with regular third-party testing
- Security policies covering all access and activities according to the ISO security model
- Physical access defences and procedures
- Staff training and awareness