--- title: How to create your telematics RFP description: We take you through the most important questions to ask when building your RFP (request for proposal), as demonstrated in our comprehensive guide. image: https://www.masternaut.com/hubfs/social-suggested-images/Social%20Card%20-%20Blog%20How%20to%20create%20your%20telematics%20RFP.png --- [![michelin-logo-bleu](https://www.masternaut.com/hs-fs/hubfs/Michelin_Connected_Fleet/MCF_Spain/MCF_Spain_Website/michelin-logo-blue.png?width=339&height=100&name=michelin-logo-blue.png "michelin-logo-bleu")](https://www.masternaut.com/) [![Request a call-back](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/5281758/69ca3f9b-7e03-4dde-9b8d-eb43cd206d3c.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/5281758/69ca3f9b-7e03-4dde-9b8d-eb43cd206d3c) [![Login](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/5281758/f2777aed-fde1-4abd-a3d7-f30a3b9a3e2a.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/5281758/f2777aed-fde1-4abd-a3d7-f30a3b9a3e2a) - English - United Kingdom - [Français](https://www.masternaut.com/fr/) - [Español](https://www.masternaut.com/es/inicio) - [Nederlands](https://www.masternaut.com/nl/) - [Deutsch](https://www.masternaut.com/de/) - [Svenska](https://www.masternaut.com/sv/) - [Italiano](https://www.masternaut.com/it/) - [English - United Kingdom](https://www.masternaut.com/news) - [Français](https://www.masternaut.com/fr/actualites) - Español - [English - United Kingdom](https://www.masternaut.com/events) - [Français](https://www.masternaut.com/fr/nos-evenements) - [Español](https://www.masternaut.com/es/proximos-eventos) - English - United Kingdom - [Français](https://www.masternaut.com/fr/ressources-suivi-de-flotte/) - [Español](https://www.masternaut.com/es/recursos) ![](https://www.masternaut.com/hubfs/Blog/Blog%20Header%20How%20to%20create%20your%20telematics%20RFP.png) #### [Blog](https://www.masternaut.com/resources#blog) # How to create your telematics RFP [**](https://www.masternaut.com/blog/how-to-create-your-telematics-rfp#) [**](https://twitter.com/intent/tweet?text=%20https://www.masternaut.com/blog/how-to-create-your-telematics-rfp) ** Whatever business you belong to, you should only want to partner with the best. The best option isn’t always an objective choice: it’s about discovering who’s the best fit for *you*. That’s why it’s so important to ask the right questions whenever you’re talking to potential partners, especially with an important project like telematics. That’s where your telematics RFP comes in. A telematics RFP (request for proposal) is a comprehensive list of questions and criteria that your business requires from a provider. It’s an invitation for companies to tell you why they deserve your business. Therefore, creating an RFP that’s true to your requirements is vital for finding the right partner. We’ve created an essential [telematics RFP guide](https://www.masternaut.com/guides/rfp-guide/) that takes an in-depth look at the four key areas you’ll need to explore: - Assessing the provider’s experience - Connecting your fleet and collecting data - Accessing and activating your data - Getting the right customer support ## Assessing the provider’s experience Experience counts for a lot. A provider who has direct experience of providing telematics to businesses within similar industries is likely to have more understanding of the kind of service you need. Scale is also important: you need to find a provider who has worked with companies of your size before. More than that, if your business grows over the course of the contract, are they well placed to scale their service accordingly? Finally, a well-established telematics provider is more likely to have better processes in terms of GDPR and data protection. ![Telematics RFP](https://www.masternaut.com/hs-fs/hubfs/Blog/Telematics%20RFP.png?width=452&name=Telematics%20RFP.png)Quick summary of topics to cover: - Company overview, scale and history - Distinguishing factors / USPs - Case studies for similar businesses ## Connecting your fleet and collecting data There are a number of ways to gather telematics data; good providers will even be able to offer multiple solutions across a single fleet, should it suit you. Be clear about the data that you need and any other requirements in terms of hardware and additional equipment. Always be sure to ask for examples that prove the provider has the required experience. Quick summary of topics to cover: - Hardware options and mixed-fleet solutions - The data they can gather, including accuracy/quality - Additional services such as in-cab coach, Tachograph, cold chain etc. ## Accessing and activating your data You’ve now found out how they propose to capture your data. But how do you, as a user, interact with it? These questions will help to reveal how to use their telematics platform, including day-to-day fleet management as well as using reporting tools to optimise for the future. Security is another important factor, as is integration with existing systems you might already have. A good place to start is to think about how you want to use your data and who needs to use it. Quick summary of topics to cover: - Platform security and access rights - Core functionality like mapping, reports and alerts - Getting full use of your data, e.g. system integration and driver apps ## Getting the right customer support As well as meeting all of your fleet data requirements, a telematics provider needs to provide excellent customer service. Take note of how they communicate with you from the outset; you’ll need reliable support not just through implementation but throughout the duration of the contract. If their company values align with your own, it’s a strong sign that you could be a good fit. Quick summary of topics to cover: - Training and implementation process - Customer service and account management (SLAs) - Brand value alignment and looking to the future ![Telematics RFP (2)](https://www.masternaut.com/hs-fs/hubfs/Blog/Telematics%20RFP%20(2).png?width=800&name=Telematics%20RFP%20(2).png) RFPs are typically long and time-consuming, and the points in this blog are only scratching the surface. You’ll find much more detailed insights, including a full question list, in our RFP guide. Download your copy of [What to ask a telematics provider](https://www.masternaut.com/guides/rfp-guide/) today and get a head-start in the tender process. [![Download the RFP](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/5281758/487e8a7e-2127-41ed-8ad4-59718ad3aac7.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/5281758/487e8a7e-2127-41ed-8ad4-59718ad3aac7) ![](https://www.masternaut.com/hubfs/Masternaut_April2019/Blog/Blog%20/Tom-Brown-150x150.jpg) #### By Tom Brown on Dec 02 2019 A copywriter with a diverse background in marketing, I’ve dabbled in a variety of sectors including retail, education and gaming. But whatever the industry, whatever the format, writing is always about effective communication. In my role at Masternaut as Product Marketing Manager, my aim is to tell our customers about how telematics can improve their fleet management. [Previous Post](https://www.masternaut.com/blog/product-quality-interview) | [Next Post](https://www.masternaut.com/blog/product-quality-interview) ## Recent Blog Posts ### [Everything you need to know about Fleet Management](https://www.masternaut.com/blog/connected-fleet-management-solutions) Sep 12 2022 The importance of fleet management services and solutions, which allow companies to keep their fleets connected, can be seen all over the world in a ... [Read More](https://www.masternaut.com/blog/connected-fleet-management-solutions) ### [How to Effectively Charge Your Electric Fleet Vehicles](https://www.masternaut.com/blog/how-to-effectively-charge-your-electric-fleet-vehicles) Dec 02 2021 Transitioning to a green fleet is one of the most effective ways companies in the logistics sector can shrink their carbon footprints. However, if ... [Read More](https://www.masternaut.com/blog/how-to-effectively-charge-your-electric-fleet-vehicles) ### [EV Suitability Assessment (EVSA): Your Questions Answered](https://www.masternaut.com/blog/evsa) Nov 03 2021 Sustainability is becoming an increasingly prevalent talking point among fleet managers and the logistics industry as a whole. This means you might ... [Read More](https://www.masternaut.com/blog/evsa) [See All Blog Posts](https://www.masternaut.com/resources#blog/) - Follow us [**l](https://uk.linkedin.com/company/masternaut) - Phone [0113 281 4000](tel:01132814000) Use of this website signifies your agreement to the Terms of Use. © 2026 Masternaut Limited. All Rights Reserved ```json { "@context" : "http://schema.org", "@type" : "Article", "articleBody" : "If you’ve made the decision to invest in telematics, the next step is finding the right partner. With over 50 telematics companies in the UK alone, there’s plenty of choice and many factors to consider. This blog takes a brief look at some of the key criteria to consider when choosing the best telematics provider for your business.

In short, you’ll need to:

    \n
  • Make a list of priorities
    • \n
  • Check vehicle compatibility
    • \n
  • Arrange a product demonstration
    • \n
  • Evaluate the provider’s claims
    • \n
  • Review installation and after care
    • \n
  • Finalise contract terms
    • \n

Outline what you want to achieve with telematics

There’s no such thing as doing too much research. But unless you narrow down what’s most important to your business, you could feel overwhelmed with information. Make a list of priorities that outline what you want to achieve with your telematics system. Is your key goal better fleet visibility or reducing fuel waste and CO2? Also, identify if you require particular services (e.g. an online customer service portal) to ensure the telematics supplier you choose can meet your demands.

Ensure that your vehicles are compatible with the supplier's telematics devices

One of the first questions you need to ask is: will this system work with my fleet? Check vehicle compatibility at an early stage. Promises of efficiency savings and operational improvements count for nothing if your fleet can’t be connected properly. This applies to both device hardware and platform software.

\"best

Seek five star service - check reviews and NPS scores to see how each provider performs.

Ask for a demo

Most companies are good at selling themselves, so make sure you’re confident in their capacity to deliver. Seeing telematics in person can really bring the project to life. Arrange a product demonstration with potential providers to see how it works in practice. Bring a number of your team with you (e.g. operations, IT, HR) to ensure you get a cross-departmental view.

Evaluate every provider's claims

Another way to evaluate their claims is to ask for case studies and certification for important processes like GDPR and ISO certification. Customer reviews about their service and products are typically a good source of truth, as is their industry reputation. If possible, search or ask for their most recent NPS (net promoter score). You could also explore their website and social media to understand how they engage with potential customers.

Review the installation process, customer care and contract terms

Make sure you look beyond the product itself. Implementation can be one of the most difficult aspects of onboarding, so review the installation process. Ask for a detailed deployment plan that works to your timeline. Then, once your solution is up and running, find out what kind of customer care you’ll receive. Do they have a dedicated customer support team or online portal to easily address your queries or problems?

The typical length of a telematics contract is three or more years. It’s important, therefore, to know what your chosen telematics company can offer in the long-term. While you finalise contract terms, get a clear understanding of their business road map: future-thinking companies are better placed to innovate and provide more value for you in the future.

Use our essential telematics guide

Telematics, if done right, can transform the way your fleet operates. However, it might still seem like a daunting task, so we’ve put our 20+ years of experience to good use to create a buyers’ guide that highlights the key questions and most important elements to focus on.

\"TelematicsThe guide is perfect for both new and experienced buyers and features detailed context about the benefits of telematics, the different types of available solutions, and how to choose the right telematics provider.

Download your essential telematics guide to take the next steps and discover:

    \n
  • What telematics is and how it works
    • \n
  • Benefits of telematics for your business
    • \n
  • Different types of telematics solution
    • \n
  • How to choose the right provider
    • \n
  • How to unlock your business potential", "articleSection" : "Blog", "author" : { "@type" : "Person", "name" : "Tom Brown" }, "dateModified" : "2019-02-05", "datePublished" : "2019-07-10", "headline" : "How to choose the best telematics provider for your business", "image" : "https://www.masternaut.com/hubfs/WEBSITE/UK/UK%20-%20Resources/UK%20-%20Blog/Masternaut-Blog-UK-How-to-choose-the-best-telematics-provider-banner.jpg", "mainEntityOfPage" : { "@id" : "https://www.masternaut.com/blog/how-to-choose-the-best-telematics-provider", "@type" : "WebPage" }, "name" : "How to choose the best telematics provider for your business", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.masternaut.com/hs-fs/hubfs/Logos/FINAL%20LOGO%20MN-Michelin%2024June2019/MASTERNAUT-MICHELIN-LOGO-HOR-RGB-W_240619.png?width=1050&name=MASTERNAUT-MICHELIN-LOGO-HOR-RGB-W_240619.png" }, "name" : "Masternaut" }, "url" : "https://www.masternaut.com/blog/how-to-choose-the-best-telematics-provider" } ```