These are uncertain times for business leaders. It is increasingly difficult to predict the impact of external factors on business activity, so many executives are looking for reliable ways to control their operations.
Telematics is an established way to run a more efficient, safer fleet. But it isn't enough to simply install a system and expect to enjoy the benefits of data. Integrating fleet data with other enterprise systems delivers more value to the business as a whole. At the same time, it also increases the importance of reliability and data security.
How telematics helps businesses become more data-driven
The core value proposition for fleet telematics is simple: become more data-driven in the management of your mobile workforce. This will help you improve driver safety, operational efficiency, and ultimately customer satisfaction. As a result of the rapid growth of telematics, mobile workforces have become more transparent and efficient.
It works by collecting data through the vehicle’s computer, which is then transmitted to an online management platform. The platform reports on data such as:
- Location
- Driver behaviour
- Fuel usage
- CO2 emissions
- Mileage
By fully integrating this data with your existing IT systems, you can give your business a single, holistic view of your operations.
Integration of fleet data via API has changed the game
APIs (application programming interfaces) easily connect fleet data to other platforms within your business, including HR, ERP, and customer service systems.
Integrating data with your HR system means that you only need one database of employees. This can be mirrored onto your telematics system for driver behaviour management, and can instantly simplify timesheets and payroll. Drivers can identify private and business journeys via a mobile app, allowing the telematics platform to feed business hours directly into your payroll system.
Telematics can also help you automate certain customer service processes. Vehicle positions can be viewed in real-time, so your staff can handle customer enquiries and emergency requests accurately and proactively. Many of our clients also use the alerts feature. You can create custom alerts to prepare the next delivery when a vehicle reaches a pre-defined radius of the depot, or to check on vehicles that spend more time than expected waiting at a site.
Conclusion
A data-driven approach to your fleet management can help deliver savings, provide excellent service to customers, and create a safe working environment for your staff.
Make sure you ask the right questions as you choose a reliable technology partner.
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